Unless you select the "collect from store" option, where available on the Site, when ordering, Products will be delivered to the delivery address you specify in your order. Except in the case of photographic Products, delivery will normally be between one and seven days of despatch, depending upon the method of despatch you choose and the delivery address, but in any event delivery will be within 30 days of despatch. We will only despatch when all items of the order have become available in stock, including any non-stock item which has to be ordered in, and therefore the delivery time will depend on when the last item comes into stock.

Products comprised within the same order cannot be delivered to different addresses. Orders cannot always be delivered to PO Box or similar addresses.

Deliveries are made by Royal Mail or courier and take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8am and 6pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. 

It would be helpful if you would provide an address where someone will be in during the working day (for example, a work address). We are not responsible for any delay in delivery caused by the unavailability of someone to take personal delivery of an order that needs to be signed for. It is your responsibility to contact the post office or relevant courier company as applicable to arrange the collection or delivery of Products that could not be delivered because you were not in.

Products ordered will be at your risk from the time of delivery. Ownership of Products will also pass to you on delivery, provided we have received full payment of all sums due in respect of the Products, including delivery charges.

Delivery outside the United Kingdom

We can accept orders for delivery to most overseas addresses. The currently available countries you may select from are shown in the on-screen drop down before you place your order.

If you order Products for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. All orders delivered outside the European Union are despatched on a 'delivered duty unpaid' basis. This means that any local charges incurred must be met by the recipient of the Products. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please note that orders placed on the Site are not subject to the VAT Retail Export Scheme.